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Need some more information?
Here are all the important things to know.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size, and breed. As a general guide, small pets are ok, but medium and large ones might not be. You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.

Click here to view our pet policy

Is there car parking?

We only have parking for blue badge holders on site. Please speak to a member of the resident services team to find out more.

Does the gym and lido cost extra?  

No, it doesn’t cost any extra, so work out as much as you like. There is also a gym studio area to work out to virtual fitness classes. Ask our concierge team for more information on how to join in.

When will I be able to move in?

Soon. Our apartments will be available to move in from October. Limited free car unloading space is available and can be booked for your move in day, please ask a member of the resident services team.

How do I book a viewing?

Our show apartments will be opening soon, so we look forward to showing you around and talking you through everything. Please give our resident services team a call on 0203 819 6914 or send an email to [email protected] and we’ll happily book you in. Limited free car space is available and can be booked for your viewing, please ask a member of the resident services team.

Do the apartments come furnished?

That is up to you! Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the sustainable bedside tables, to the double or king-sized sumptuous beds in every bedroom. And it’s all part of your rental agreement at no extra cost. Or, if you prefer, you can choose an unfurnished apartment and bring your own furniture. Please note that our Intermediate Market Rent apartments come unfurnished.

Can I decorate the apartment?

Yes. You need to complete an alterations request form and get this approved by the on-site team first. You could paint your walls to putting up your TV on the wall, hang shelves or your favourite paintings to make it feel more homely.

Do I have to set up my own internet?

No, we’ve got that covered! We have high-speed 100 mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in communal areas. Apartments will also be set up for Freeview plus any extras.

What's does my rent cover?

  • Your apartment
  • Designer furniture if applicable
  • Free Superfast broadband*
  • Cycle storage
  • Management team & concierge on-site
  • Parcel collection
  • Maintenance team on-site
  • All our amenities**:
    • Clubhouse
    • Games and chill area
    • Roof terrace
    • Lido
    • Gym and studio
    • Private dining rooms
    • Private meeting rooms
    • Wifi in the communal areas
    • Working from home areas

*Suitable for personal use only, does not support commercial use** A cleaning fee may apply

Is there cycle storage?

Yes. It’s free and secure with fob access located inside the building, and available to residents on a first-come-first-serve basis. All you need is to bring your bike lock and chain.

Are there communal areas for residents?

Absolutely. Multiple! We have several shared spaces that are available to all residents. These include outdoor terraces, a 24/7 on-site gym, lido, a private dining space which is available for all residents to book for that special occasion. The lounge area offers a great space to relax in, meet other residents, or to work from time-to-time.

Will there be residents' events?

Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events will involve everything from wine and cheese tastings, virtual fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Do I get any residents' discounts?

Yes. All our residents get access to local business discounts. e.g. From eating out at a restaurant to fun local activities. See the residents’ portal or chat to concierge for further details on our special offers.

What sort of contracts are available?

Stay as long as you want, with a minimum contract from 6 months to maximum 5 years. You decide your contract's length. And we only ask for 2 calendar months' notice before you leave. See the terms in your tenancy agreement for further information.

Do I have to pay a deposit for my apartment when I move in?

We ask for a deposit of one months’ rent before you move in, and this is lodged in a tenancy deposit scheme for the duration of your tenancy. It’s refunded to you at the conclusion of your stay in line with your lease agreement and the condition of the property.

Can I have a BBQ on my balcony or terrace?

No. This is a fire hazard to the building and residents.

Can I smoke in my apartment?

You can’t smoke in the apartment, however you can smoke outside the buildings in the smoking designated areas.

 Can I hire the private dining rooms?

Yes, these can be hired and reserved through the on-site concierge team.

Do I need to pay for utilities?

Yes. You need to pay for council tax, TV licence, water, electric, hot water and heating. Note that heating and hot water is supplied through a central system although it is still billed on a consumption basis. Further details will be given to you at your apartment viewing and move in induction.

Is there public transport nearby?

Yes, Wandsworth Town Station is just opposite New Acres and East Putney is the nearest underground station.

Is there anything specific I should know about the development?

Please be advised that the apartments are near to a Waste & Recycling Facility. Issues relating to air quality, odour, noise and access to the Waste and Recycling Facilities were considered as part of determination of the Planning Application to build these apartments. Wandsworth Borough Council will consider the agent of change principle in relation to any nuisance complaints made by occupiers against the Waste and Recycling Facilities (without fettering its discretion to investigate statutory nuisances under the Environmental Protection Act 1990 or other related environmental legislation). Note that the apartments closest to the facility are fitted with enhanced extraction to reduce potential nuisance.

Is there an online support service?

Yes. All residents have access to a private residents’ portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

Who is my landlord?

New Acres is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, resident services and quality, crafted design.

Who do I keep in contact with during the application process?

Please contact our resident services team using the email: [email protected] or alternatively call them direct on the New Acres telephone number, 0203 819 6914. The team will keep you up to date at all points and signpost you through the simple referencing process.

What are the documents required to start the application process?

We require one copy of photo identification:
  • Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
  • A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
  • A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.
If you don’t have a passport please provide us with two of the following:
  • A copy of full driving or provisional photo card UK driving license
  • Copy of birth certificate.
If you are outside of the EEA we will require:
  • A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
  • A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
  • A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.
  • We also require a copy of your Proof of Address:
  • Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site resident services team if you have any question regarding any of the above.

Without this documentation your application can not begin – therefore it is imperative these documents are received asap.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

What is a reference check?

  • Once the full documents are received your application details will be sent to our trusted approved referencing agency, The Lettings Hub. We will endeavour to do this within no more than 24 hours of confirmation of the reservation so not to hold you up moving into your new home!
  • The Lettings Hub will email you straightaway and request that you complete their online application form.
  • They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
  • Please complete the form as soon as it is received so that The Lettings Hub can start your reference check.
  • Where necessary the reference check will include an employment and previous landlord references.
  • Upon completion of the credit check, The Lettings Hub will contact the resident services team and confirm if you have passed or failed.
  • If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
  • If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at New Acres.

Who arranges my move in date?

  • Upon passing your credit check, a member of the resident services team will telephone you to advise you of this and agree your move in date and confirm these details via email.
  • The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
  • We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
  • Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
  • Without the above two items keys cannot be exchanged and we will have to push the move in date back.

What happens after my move in?

  • The resident services team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a New Acres resident!! (These documents will also be available to you via the Residents’ Portal).
  • Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know
  • Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via [email protected] email or pop and see the team in person and we’ll schedule in a date and time
  • Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from The Lettings Hub (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).

Do I have to pay to reserve a home?

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent. The holding deposit is held in line with the Tenant Fees Act 2019. Please contact the resident services team for more information.

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